At Quest Diabetes (“we,” “our,” or “us”), accessible from https://questdiabetes.com/, one of our main priorities is the privacy of our visitors and users.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use Quest Diabetes.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Consent
By using Quest Diabetes, you consent to this Privacy Policy and agree to its terms.
If you do not agree with any part of this Privacy Policy, please discontinue use of the website.
2. Information We Collect
The information we collect depends on how you use and interact with Quest Diabetes.
Information You Provide Directly
If you contact us, subscribe to our newsletter, use a health-related feature, submit a form, or otherwise provide information to us, we may collect information such as:
- Name
- Email address
- Phone number
- Information submitted through contact forms
- Newsletter or subscription information
- Information provided when using website tools or features
- Messages and correspondence
- Attachments you voluntarily send
- Any other information you voluntarily provide
You should avoid submitting sensitive health or medical information unless it is specifically required for a particular feature.
Information Collected Automatically
When you visit Quest Diabetes, certain technical and usage information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Internet Service Provider (ISP)
- Date and time of your visit
- Pages viewed
- Referring and exit pages
- Approximate location
- Website interaction information
This information may be used for website administration, analytics, security, performance monitoring, and improving our services.
3. Health and Medical Information
Quest Diabetes may publish information relating to diabetes, blood sugar, nutrition, diet, exercise, wellness, medications, symptoms, prevention, and other health-related subjects.
If a particular feature allows you to voluntarily provide health-related information, such information may be processed only for the purpose for which it was provided and as permitted by applicable law.
Health-related information may include information such as:
- Diabetes-related information;
- Blood glucose information;
- General health information;
- Nutrition-related information;
- Lifestyle information;
- Exercise-related information; or
- Other information voluntarily provided by you.
Please do not submit medical records, prescription information, diagnostic reports, or other highly sensitive health information unless a specific feature expressly requests such information.
4. How We Use Your Information
We may use information we collect to:
- Provide, operate, and maintain Quest Diabetes.
- Provide requested health-related content and features.
- Improve, personalize, and expand our website.
- Understand and analyze how visitors use our website.
- Develop new content, features, tools, and functionality.
- Respond to questions and requests.
- Provide customer support.
- Send health-related updates, guides, and newsletters where you have subscribed.
- Send promotional communications where permitted by applicable law.
- Monitor and improve website performance.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with applicable legal obligations.
5. Health Information Disclaimer
The information provided on Quest Diabetes is intended for general informational and educational purposes only.
Content published on the website should not be considered:
- Medical advice;
- Diagnosis;
- Treatment;
- A prescription;
- A substitute for consultation with a qualified healthcare professional; or
- A substitute for emergency medical care.
You should consult a qualified doctor or other healthcare professional regarding your individual health condition, symptoms, diagnosis, treatment, medication, diet, exercise, or other medical concerns.
Do not delay or avoid seeking professional medical care because of information found on Quest Diabetes.
6. Newsletter and Email Communications
If you subscribe to our newsletter or health-related email updates, we may use your email address to send:
- Health updates;
- Diabetes-related educational content;
- Health guides;
- Articles;
- Website updates;
- Newsletters; and
- Promotional communications where permitted by applicable law.
You may unsubscribe from marketing or newsletter emails at any time by clicking the unsubscribe link included in the relevant email or by using available subscription settings.
We may continue to send essential service-related communications where necessary.
7. Log Files
Quest Diabetes follows standard procedures for using log files.
Log files may record information such as:
- IP addresses;
- Browser type;
- Internet Service Provider (ISP);
- Date and time of access;
- Referring and exit pages;
- Number of clicks; and
- Other technical information.
This information is generally used to analyze trends, administer the website, monitor website performance, track user interactions, prevent abuse, and gather aggregated demographic information.
Log information is not intentionally used by Quest Diabetes to identify individual users unless reasonably necessary for security, legal, or operational purposes.
8. Cookies and Similar Technologies
Like many websites, Quest Diabetes uses cookies and similar technologies.
Cookies may store information about visitor preferences, pages visited, and interactions with the website.
We may use cookies for:
- Essential website functionality;
- Remembering user preferences;
- Analytics;
- Website performance;
- Personalization;
- Advertising;
- Measuring advertising performance; and
- Understanding how visitors use our website.
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect some functionality of the website.
Where required by applicable law, we may request consent before using certain non-essential cookies.
9. Google and Advertising Cookies
Quest Diabetes may use Google services and third-party advertising networks to display advertisements.
These services may use cookies, web beacons, pixels, JavaScript, or similar technologies to:
- Display advertisements;
- Measure advertising performance;
- Personalize advertisements;
- Limit repetitive advertisements; and
- Understand interactions with advertisements.
Third-party advertising providers may independently collect information through their technologies.
Quest Diabetes does not control third-party advertising cookies.
10. Advertising Partners
Third-party advertising partners may use technologies such as cookies, JavaScript, pixels, and web beacons in advertisements displayed on Quest Diabetes.
When advertisements are displayed, third-party advertising providers may receive information such as your IP address and technical browser information.
These technologies may be used to measure advertising effectiveness and provide advertisements that may be more relevant to users.
Quest Diabetes does not have access to or control over cookies and similar technologies used by independent third-party advertisers.
11. Analytics
We may use third-party analytics services, such as Google Analytics, to understand how visitors interact with Quest Diabetes.
Analytics providers may collect information including:
- Device information;
- Browser information;
- Approximate location;
- Pages viewed;
- Time spent on pages;
- Referring sources; and
- Website interactions.
Analytics information helps us understand website performance and improve our content and services.
Third-party analytics providers process information according to their own privacy policies.
12. Third-Party Privacy Policies
Quest Diabetes’s Privacy Policy does not apply to third-party advertisers, analytics providers, external websites, or other third-party services.
We encourage you to review the privacy policies of third-party services you access through our website.
These policies may explain how third parties collect, use, store, and process your information and how you can manage your privacy choices.
13. Third-Party Websites and Links
Quest Diabetes may contain links to third-party websites, applications, products, services, healthcare resources, or other external resources.
We do not control these third-party websites and are not responsible for their:
- Content;
- Privacy practices;
- Security;
- Availability;
- Products or services; or
- Data-processing practices.
Your use of third-party websites is subject to their own terms and privacy policies.
14. Health Products and Services
Quest Diabetes may publish information, reviews, comparisons, or recommendations relating to health products, supplements, devices, applications, healthcare services, or other third-party products and services.
Product information, pricing, availability, specifications, claims, and other details may change over time.
Quest Diabetes does not guarantee that any particular product or service is suitable, safe, effective, or appropriate for your individual health needs.
You should consult an appropriately qualified healthcare professional before using medications, supplements, medical devices, or other health-related products.
15. Affiliate Links and Commissions
Quest Diabetes may participate in affiliate marketing programs.
Some links on the website may be affiliate links. If you click an affiliate link and make a qualifying purchase, registration, or other qualifying action, Quest Diabetes may receive a commission.
Affiliate commissions do not necessarily increase the price you pay.
Affiliate relationships may be disclosed on relevant pages or content where applicable.
16. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties for their own direct marketing purposes.
We may share information with trusted service providers when reasonably necessary to operate our website and provide requested services.
These providers may include:
- Website hosting providers;
- Analytics providers;
- Email and newsletter providers;
- Website security providers;
- Advertising providers;
- Technical service providers; and
- Other service providers necessary to operate our website.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful legal requests;
- Protect our rights or property;
- Protect users or others;
- Detect fraud or abuse;
- Investigate security incidents; or
- Enforce our policies.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The type of information;
- The purpose for which it was collected;
- Legal requirements;
- Security requirements; and
- Business or operational needs.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
18. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
19. Children’s Information
Quest Diabetes is not specifically directed at children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate authorization.
If we become aware that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete that information.
Parents and guardians are encouraged to supervise children’s online activities.
20. CCPA Privacy Rights
If you are a California resident, applicable California privacy laws may provide you with certain rights regarding your personal information.
Depending on applicable law, these rights may include:
- The right to know what personal information is collected;
- The right to request access to personal information;
- The right to request deletion of personal information, subject to applicable exceptions;
- The right to request correction of inaccurate information;
- The right to opt out of certain sales or sharing of personal information, where applicable; and
- The right to exercise privacy rights without unlawful discrimination.
Quest Diabetes does not sell personal information in exchange for money.
To exercise an applicable privacy right, you may use the privacy contact or request mechanism made available on our website.
We may need to verify your identity before processing certain requests.
21. GDPR Data Protection Rights
If the General Data Protection Regulation (GDPR) applies to you, you may have certain rights regarding your personal data, including:
Right of Access
You may request a copy of the personal information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You may request restriction of processing in certain circumstances.
Right to Object
You may object to certain processing of your personal information where permitted by applicable law.
Right to Data Portability
You may request certain personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
22. India’s Digital Personal Data Protection Requirements
Where applicable, Quest Diabetes will process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and related requirements.
The Digital Personal Data Protection Rules, 2025 were notified by India’s Ministry of Electronics and Information Technology in November 2025 and provide additional requirements concerning notices, consent, data processing, and related privacy obligations.
Where consent or other legal requirements apply, we will take reasonable steps to provide appropriate notices and obtain the necessary permissions.
23. Your Privacy Choices
Depending on applicable law and the services you use, you may have choices regarding:
- Newsletter subscriptions;
- Marketing emails;
- Cookies;
- Personalized advertising;
- Certain analytics technologies; and
- Requests to access, correct, or delete personal information.
You may use the privacy controls or other mechanisms made available on our website to exercise applicable privacy choices.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or data practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
