Users have been advised not to remove installed sensors while Sinocare works to restore iCan applications and activation tools, with the disruption adding to existing complaints about reliability and support.
Sinocare has advised users of its iCan continuous glucose monitoring system not to remove sensors already in place and to rely on a finger-prick glucometer while its mobile applications and sensor activation tools remain unavailable, according to The Insider. The outlet reported that the disruption has affected both the main iCan 3 app and remote monitoring on a parent’s phone, leaving some users unable to launch the software even after deleting and reinstalling it.
In official support chat for Russian customers, Sinocare said the fault was linked to its provider, Yandex, and that service would be restored, The Insider reported. Users quoted by the publication described the outage as widespread, with complaints that the application for the sensor would not open and that the parent-monitoring function had stopped working.
The disruption has renewed attention on longer-running complaints around Sinocare’s iCan products. On complaint sites including Sikayetvar, users have reported recurring “out of range” errors, readings they said were far from fingerstick tests and sensors that stopped working before the end of their advertised wear period. Trustpilot reviews of Sinocare’s website similarly include criticism of accuracy, data export and customer support, although some users say the device works as intended.
Reviews on Yandex Market also paint a mixed picture, with some customers praising the ease of use while others describe application failures, adhesive problems and unreliable measurements. Separately, Sinocare’s Bulgarian site says the iCan app is temporarily unavailable because of planned updates and synchronisation with new Google Play and App Store requirements, and repeats the advice not to remove installed sensors until the system is restored.
Disclaimer: This content is for informational purposes only and is not intended to be a substitute for professional medical judgment, advice, diagnosis, or treatment.
